GENERAL TERMS – TERMS & CONDITIONS – COCO REFORMER LTD DBA. CLUB COCO

Effective Date: [1stNovember 2025]

Please take time to read the Terms & Conditions (“Terms”), which outline your rights and obligations as a client of COCO Reformer Ltd dba. Club Coco (“Club Coco”, “we”, “us”, or “our”). These Terms apply to all individuals (“you”, “your”) who visit our website, attend our studio, or use any services offered by Club Coco, including classes, workshops, and events. By accessing our studio or any services provided by Club Coco, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, you may not access or use our services. We reserve the right to modify these Terms at any time.

Changes will be effective immediately upon posting to our website. Continued use of our services after changes are posted constitutes acceptance of the revised Terms. 

General Terms & Conditions are available at: https://clubcocoreformer.com/terms-%26-conditions 

Your personal data is handled in accordance with our Privacy Policy, available at: https://clubcocoreformer.com/privacy-policy.

1. GENERAL TERMS

a. Studio Guidelines: All clients must follow studio rules and reasonable instructions from staff.

b. ParQ: All clients are required to complete a Physical Activity Readiness Questionnaire (PAR-Q) prior to attending their first session at Club Coco. This form collects information about any medical conditions, injuries, or other health concerns that may affect your ability to participate safely. If you choose not to complete the PAR-Q, you acknowledge that it is your own responsibility to ensure you are in good health and proper physical condition to participate in training. You must inform the Instructor of any health issues, injuries, or conditions that could prevent you from taking part safely. By participating, you confirm that you are in good health and do not have any medical or other conditions that would impair your ability to participate in training. You agree to follow all instructions, recommendations, and cautions of the Instructor and/or Club Coco at all times. If at any point you believe you are no longer in proper physical condition, you will immediately discontinue further training.

c. Contact Information: Members must notify Club Coco in writing of any changes to their contact details.

d. Right of Admission: We reserve the right to refuse entry or membership to protect safety, comfort, or ethos.

e. Third-Party Rights: Only registered individuals are covered by these Terms. No third party may enforce any part of this agreement.

f. Email Communication: Email correspondence is accepted but not guaranteed to be secure or timely.

2. BOOKINGS & CANCELLATIONS

a. Advance Booking: All classes must be booked via your MindBody account.

b. Booking Window: Opens 14 days in advance for single class or class packs; individuals with monthly memberships have priority access 16 days in advance.

c. Package Validity: If you have purchased a package – you have two months to use your classes. The two month period begins from the date of the first class attended, and are non-extendable unless due to illness/injury (with medical note).

d. Introductory Offers: Valid for new clients only.

e. Class Cancellations:

• Cancel ≥12 hours before class: credit returned.
• Cancel <12 hours or no-show: credit lost.
• Late arrivals (≥5 minutes) will not be admitted and credit lost.

f. Unlimited Memberships Class Cancellations:

• Cancel ≥12 hours before class: no penalty.
•  Cancel <12 hours or no-show: Penalty Fee of 75% of 1 x Pack (Single Session).
• Late arrivals (≥5 minutes) will not be admitted and Penalty Fee of 75% of 1 x Pack (Single Session) will be charged at 

g. Monthly Membership Cancellations:

• All monthly membership cancellations (one month and three month) must be received 14 days prior to your contract renewal date (one (1) month – monthly / three (3) monthly – every three (3) months.  Direct debit continues until written cancellation is received by email to info@clubcocoreformer.com.  

h. Waiting List: Requires valid credits/payment.

i. Refunds: No cash refunds; credits only.

3. MEMBERSHIPS & PAYMENTS

a. All purchases (memberships, packs, gift cards, subscriptions) are non-refundable and non-transferable unless required by law.

b. Unused Classes are forfeited and are non-refundable. On Monthly memberships, unused classes do not roll into following month.

c. Prices may change and will be displayed online and/or in-studio.

d. Membership Payment Provisions

• One (1) Month Membership – Initial payment of one (1) month from date of purchase. One monthly payment will automatically be taken on the auto-renew date (one month from date of purchase) until cancelled as per cancellation terms.
• Three (3) Month Membership – Initial payment of one (1) month from date of purchase. Minimum term of three (3) months apply. One monthly payment will automatically be taken on the auto-renew date (one month from date of purchase). The membership will renew for an additional term of three (3) months until cancelled as per cancellation terms.
• Direct debit continues until written cancellation is received by email to info@clubcocoreformer.com– Cancelling via bank does not end your contract.

e. Membership freezes may be granted after 6 months for up to one calendar month, with written notice.

4. STUDIO ETIQUETTE & SAFETY

a. Dress Code: Fitted activewear recommended; grip socks mandatory.

b. Cleanliness: Please clean equipment after use.

c. Personal Items: Bring at your own risk, storage available in changing room, only accessible via studio.

d. Minimum Age: 16 years.

e. Fire Safety: Use designated exits; fire exits must remain clear.

f. Pets: No animals allowed in the studio.

5. MEDIA & COMMUNITY

a. Photography/filming may occur for promotional purposes. Inform your instructor if you prefer not to appear.

b. Personal/social photos are allowed with respect to others’ privacy.

6. WAIVER & RELEASE

a. As part of your registration, you are required to sign the Club Coco Waiver, which includes a comprehensive Release of Liability and Assumption of Risk. By signing the waiver and attending classes, you acknowledge and accept:

The inherent risks of physical activity, including injury, illness, disability, or death.

• That you voluntarily assume all risks associated with participation.
• That you waive and release any claims against Club Coco and its instructors, except in cases of proven negligence.
• That you are responsible for your own health and fitness and will follow all safety instructions.
•  That you consent to emergency medical treatment if required, and accept responsibility for related costs.

b. These Terms reiterate and incorporate the waiver you signed. If you have not signed the waiver, you may not participate in any Club Coco activities.

7. LIMITATION OF LIABILITY

a. Service Availability: We do not guarantee uninterrupted access to services or equipment.

b. Health Responsibility: You must ensure you are fit to exercise and seek medical clearance if needed.

c. Injury or Illness: Club Coco is not liable for injury, illness, or death unless caused by proven negligence.

d. Personal Property: We are not responsible for loss, theft, or damage to personal belongings.

8. INTELLECTUAL PROPERTY

a. All content on our website and studio materials (text, graphics, logos, etc.) is owned by Club Coco or its licensors. You may not reproduce, distribute, or modify any content without written permission.

9. THIRD-PARTY SERVICES 

a. Any personal training or small group sessions provided by third parties are outside our liability. Agreements are between you and the trainer.

10. TERMINATION

a. We reserve the right to suspend or terminate your access to our services or website at any time, with or without notice.

11. GOVERNING LAW

a. These Terms are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of UK courts.

12. CHANGES TO TERMS

a. We may update these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.

13. FORCE MAJEURE

a. Club Coco shall not be liable or responsible for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by events beyond its reasonable control (“Force Majeure Events”). These events include, but are not limited to: acts of God, natural disasters, fire, flood, earthquake, war, terrorism, civil unrest, government restrictions or regulations, pandemics, epidemics, strikes, labour disputes, power outages, or failure of suppliers or subcontractors. In the event of a Force Majeure, Club Coco will make reasonable efforts to notify clients and resume services as soon as practicable. Credits will be awarded for any missed sessions or services directly impacted by a Force Majeure Event, at the sole discretion of Club Coco.