Effective Date: [1st November 2025]

1. Who We Are

Club Coco is the trading name of Coco Reformer Ltd. Our website address is: https://clubcocoreformer.com/  We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently.

2. What Data We Collect

We may collect and process the following types of personal data:
- Identity Data: Name, date of birth, gender.
- Contact Data: Email address, phone number, postal address.
- Health Data: Information provided in waivers or health declarations.
- Transaction Data: Details of purchases, bookings, and payment history.
- Technical Data: IP address, browser type, device information.
- Usage Data: Website interactions, class attendance, preferences.
- Marketing Data: Preferences for receiving communications.

3. How We Collect Your Data

We collect data through:
- Online registration and booking systems (e.g. MindBody).
- Waiver forms signed at point of sale.
- Website forms, cookies, and analytics.
- Email or phone communications.
- In-person interactions at our studio.

4. How We Use Your Data

We use your data to:
- Manage bookings, memberships, and attendance.
- Communicate updates, promotions, and studio news.
- Ensure health and safety during classes.
- Improve our services and website experience.
- Comply with legal obligations.

5. Legal Basis for Processing

We process your data under the following legal bases:
- Consent: For marketing communications.
- Contract: To provide services you’ve requested.
- Legal Obligation: For tax, health, or safety compliance.
- Legitimate Interests: To improve services and ensure studio security.

6. Cookies & Website Tracking

Our website uses cookies to enhance user experience. You can manage cookie preferences via your browser settings. Cookies may store login information, preferences, and analytics data.

7. Embedded Content & Third Parties

Our website may include embedded content (e.g. videos, social media). These third-party sites may collect data independently. We are not responsible for their privacy practices.

8. Data Sharing

We do not sell your data. We may share it with:
- Booking platforms (e.g. MindBody).
- Payment processors.
- Legal or regulatory authorities if required.
- IT and analytics providers.

9. Data Retention

We retain your data only as long as necessary:
- Booking and membership data: up to 6 years.
- Health and waiver forms: as required by law.
- Marketing preferences: until you opt out.

10. Your Rights

You have the right to:
- Access your personal data.
- Request correction or deletion.
- Withdraw consent for marketing.
- Object to processing.
- Lodge a complaint with the ICO (Information Commissioner’s Office).
 

To exercise these rights, contact us at: info@clubcocoreformer.com

11. Data Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and effective immediately.  General Terms & Conditions are available at: https://clubcocoreformer.com/terms-%26-conditions