FAQS

Wear comfortable and fitted workout clothing, so instructors can see your form and alignment. Grip socks are required for both safety and sanitary reasons. If you do not have grip socks, you can purchase them at the front desk before class. We sell bottled water, and members are welcome to bring their own bottle to fill at the fountain..

Please arrive 10 minutes early to your class. For safety reasons, we do not permit members to enter class more than 5 minutes late. 

If there is a waitlist, up to 2 hours prior to the class.

We have a 12-hour cancellation policy. If you cancel your reservation within 12 hours of class it is considered a “Late Cancel” and you will lose the class credit. If you cancel before that 12-hour period that credit will be returned to your account for future use. For safety reasons, latecomers can not be admitted to class.

For safety reasons and in order not to disrupt the class in progress, clients arriving more than 5 minutes late will be refused entry..

We love newcomers at Coco Reformer! We advise joining our Foundations Classes only for your first time at our studio and recommend attending at least 5 beginner sessions to help you grow strength & confidence before taking on our intermediate sessions.  We recommend getting to class a bit early and letting your instructor know it's your first time with us! They will be happy to provide you with extra attention and modifications throughout your class! We recommend you to try a private or duet class with one of our instructors to get to know the equipment for your best Pilates experience. 

Your doctor should always clear any post-pregnancy activity before returning to movement. Be kind to your body and give yourself the time you need, there’s no rush. At Club Coco, we offer dedicated pre & postnatal Reformer sessions designed to support you through every stage, with tailored movements to meet your body exactly where it’s at.

If a class is full you may join the waitlist. To do so you must purchase a class or package. If you do not get a spot in the class the class credit will be returned to your account. If a spot opens you will be added to the class and receive an email confirmation.

Please note that if you register for an available class AND waitlist yourself for another class that same day, you will be charged for both classes per our 12 hour cancellation policy.

Instructors and classes are subject to change without notice. Please visit the Coco Reformer class schedule for updates.

We have a locker area to store your belongings during class and bathrooms to change in, but no showers. Pilates is low intensity training. If you happen to be glowing after class, we provide clean-label toiletries for a quick refresh.

We’re always working to accommodate as needed to support all of our clients. If you have an injury, please call us with any questions. With certain injuries, we may recommend starting with a private session to give you personalized attention and ensure you are accommodated with the most qualified instructor tailored to your needs.

Please be sure to share any injuries with your instructor prior to class so we can best modify for your injury. Coco Reformer may decline class entry for injury and other safety concerns. 

We accept all major debit cards and credit cards. Coco Reformer is a cash-free business.

All of our class packages, drop in classes, private sessions and retail products are sold as final sale. We do not offer refunds, exchanges or transfers on any services or products sold at our studio.

Our studio strictly adheres to a pilates grip socks policy. The purpose of the grips on the sock are to keep you steady during movements on the reformer. This is for your own safety, hygiene and to allow for maximum mobility in all movements ensuring a safe and effective experience on the equipment. 

Filming during class is strictly prohibited. Clients are encouraged to take photos or videos before and/ or after class but not during. This policy is enforced to ensure the safety of our clients and to protect the privacy of all of our customers.